FAQS Page

Here are the most common questions that we get asked and here are the answers.

Questions and Answers

1.

What area does H&H Marketing Agency serve?

We primarily serve businesses in the Southern Maryland area. However, we can also work with businesses outside of this region. Our services are provided remotely unless there is an event where in-person support is needed (e.g., filming or content posting). Travel is possible if the event is not too far.

2.

Do you provide technical assistance on social media?

No, we do not provide technical support. Our agency focuses on:

Social media management (Facebook, Instagram, Twitter/X, LinkedIn, YouTube, etc.)
Content creation (graphics, photos, and videos)
Strategy development
Data analysis

If you are experiencing technical issues (e.g., login problems), you will need to contact the platform’s support team. Similarly, other services like graphic design (logos, business cards), website design, virtual media management, and podcasting are outside our scope and handled by professionals in those fields.

3.

How do I book an appointment?

You can schedule an appointment by contacting us via email, phone call, or text message. Our contact information is listed on the website’s Contact page.

4.

What happens after I book an appointment?

Once your appointment is booked:

You will receive a Zoom link via email for your consultation.
During the meeting, we’ll discuss your needs and share our service packages with pricing.
Afterward, we will send you a detailed proposal and contract for review.

Please review the proposal carefully and ask questions before signing. Once a package is chosen, we will only assist with services included in that package.

5.

What forms of payment do you accept?

We accept:

Electronic payments via Wave Financial (an additional $15 processing fee applies).
Checks (we will provide our mailing address upon request).

Invoices will always be sent through Wave Financial with a due date. Please note that payment methods cannot be changed once selected.

6.

What happens if a payment is late?

If payment is not received by the due date, we will send a reminder the following day.
If there is no response by the end of the week, further consequences will apply.

To avoid issues:

For checks, mail them at least one week before the due date.
For electronic payments, submit them before the due date.

7.

Can you lower the price of a package?

No, we cannot lower package prices. Our pricing reflects the strategy, time, and expertise required to deliver effective social media marketing.

However, we do offer alternatives such as shorter trial periods (1–3 months) instead of long-term (6–12 months) commitments.